MEMBERSHIP
You can become a member by clicking the "Become a Member" link in the Membership section in the upper right corner of the site and filling in your information.
To become a member click!
Can I shop without being a member?
You can shop without being a member. Add the product to your cart, click the buy button. In the window that opens, you can place your order by clicking the Continue Without Member button.
How can I cancel my membership?
To cancel your membership, you can start the process by sending an e-mail to onlinedestek@kip.com.tr.
How can I change my contact preference that I set while becoming a member?
After logging in, you can change your information in the "Member Information" section.
I forgot my password, what should I do?
Enter your e-mail address or mobile phone number that you used when registering to our site from the "My Account" and "I forgot my password" steps in the upper right corner of the page. You can create your new password by clicking on the Password Renewal link sent to your e-mail address or phone.
Why can't I log in to the site with my membership information?
Please first check your e-mail and password. If you have forgotten your password, you can create a new password via the link sent to your e-mail by clicking the Forgot Password link. If you cannot access your account despite entering your e-mail and password information correctly, you can call our call center at 0212 484 0 401 or contact us by filling out the contact form.
What is the difference between subscribing to the newsletter and creating a membership?
With e-newsletter membership, you can be informed about KIP's current campaigns, discounts and innovations via your registered e-mail. By creating a membership on Kip.com.tr, you can enjoy a unique shopping experience with special offers. In order to shop at Kip.com.tr, you must first create an account. In addition, you can send your questions about the products you have purchased at any time in your KIP account and you can easily add the products you have previously ordered back to your cart.
If you cannot reach the answer you are looking for about membership;
0212 484 0 401 You can call our call center at the number or you can contact us by filling out the contact form.
Order
How can I access the product I am looking for?
You can access the products you want by typing the product you are looking for in the search field placed in the upper right corner of the page or by selecting the relevant product group from the menu on the left side of the page. By using the sort and filter buttons, you can access the desired display of color and price.
Where can I see my orders?
You can view your orders from the "My Orders" section on the "My Account" page.
For non-subscription purchases, you can follow the status of your order by entering your order number, e-mail address or mobile phone by clicking on the Order Tracking link.
What should I do if I want to cancel my order for the product I purchased?
0212 484 0 401 You can call our call center or contact us by filling out the contact form.
Can I add or remove products to the order I have created?
Since the payment amount you have made cannot be changed, it is not possible to add products to your order later. You must create a new order for the product you want to add.
How many days will my order be delivered to the cargo?
Your orders are sent within 2-4 business days on average. Weekends and public holidays are not included. During discount periods, the delivery time may vary between 7 and 15 days due to the intensity experienced.
Can I change my delivery address after placing my order?
The delivery address of the orders you have paid for can be changed if your products have not been delivered to the cargo company. You can submit your request by calling our call center at 0212 484 0 401.
My credit card was charged even though my order was not placed, what can I do?
For all problems that occur during your order, you can contact us by calling our call center at 0212 484 0 401 or by filling out our contact form.
DELIVERY AND SHIPPING
When will my product be shipped for my purchases?
Your orders are shipped within 4 business days on average within Istanbul via Hepsijet. In the regions where Hepsijet does not deliver within Istanbul (Adalar, Çatalca, Şile, Arnavutköy, Pendik, Silivri, Silivri and some parts of Tuzla district), delivery is made by Yurtiçi Kargo. The delivery of your order may vary depending on the correct delivery address and the delivery province. The supply process of orders placed on weekends and public holidays will be processed on the first business day.
When will my product be shipped during discount periods?
Due to the intensity experienced during discount periods, the shipping time varies between 7-15 business days.
Will I pay a fee for shipping transactions?
You will not pay shipping fees for your purchases of 2950 TL and above from www.kip.com.tr. For orders under 2950 TL, the shipping fee is charged as 59.95 TL.
How can I track the shipping information of my order?
You can view your order from the "My Account" page and follow the shipping process of your order under the "My Orders" heading. You will be notified by e-mail as soon as your order is shipped.
For non-subscription purchases, you can follow the status of your order by entering your order number, e-mail address or mobile phone by clicking the Order Tracking link.
I want to change my order delivery address, how can I do it?
You can change your order address in the "My Addresses" section of the "My Account" page or you can define your new address by clicking the "I want to define a new address" button during the purchase process. This address will be used as the delivery address for your order from then on.
What can I do if I do not receive my order?
The cargo company will deliver your order to the address you have specified. If you cannot be found at your address, your order will be returned, you can get information about your order by calling our call center at 0212 484 0 401.
RETURN
How can I return the product I purchased?
You can return your orders from KİP Online Shop within 30 days of receipt. Simply follow the steps below for the return process:
The points specified in the "Return Conditions"heading should be paid attention to in the return process. After the product reaches us, it will be examined by the relevant units and the return process will be initiated. This process usually takes 5-10 business days.
How can I return my order for non-member purchases?
What are the return conditions?
Do I have to pay for return shipping?
Return shipments made with Yurtiçi Kargo are free of charge. However, if you prefer a different shipping company, the shipping fee will be covered by you.
How long is the return period?
In the Consumer Code "Right of Withdrawal without Cause", The return period is 30 days. Defective product returns can also be made within this period.
When will I receive a refund after a return?
The products you return are checked for compliance with the return conditions. After your return is accepted, we will refund your money and you will be notified via e-mail. The time for the refund to be reflected in your account depends on your bank and cannot be intervened by us.
The way the installment amounts are reflected in your bank account in your installment purchases is a situation related to your bank's own system. In installment transactions, the fee is transferred to the bank, but your bank refunds this amount to your credit card in installments.
To which address should I send the product I will return?
Our return shipping address is as follows. Please do not forget to write "Internet Sales Returns Department"in the shipping recipient section.
Address:
Gürmen Giyim Sanayi ve Ticaret A.Ş.
INTERNET SALES EXCHANGE AND RETURN DEPARTMENT
Yeşilköy Mah. Atatürk Cad.
Dünya Ticaret Merkezi No:10 1-28 Çarşı Basement Floor
Yeşilköy-Bakırköy/İSTANBUL
You can send your products free of charge by Domestic Cargo.
PAYMENT
In which ways can I make my payment?
kip.com.tr, you can make your payment by credit/debit card and Garanti Pay.
With which bank cards can I benefit from installments?
You can pay for your purchases on our website with MASTER, VISA, TROY and AMERICAN EXPRESS cards belonging to other banks except foreign country cards. Garanti Bonus, Axess, Paraf, Ziraat Bankkart, Vakıfbank World, QNB, Maximum, Yapı Kredi World cards are offered installments at varying rates.
You can complete your order with a single payment option using all other bank cards.
Are payments made by Credit Card secure?
The process of transferring credit card information from the site to the bank takes place with the maximum security system infrastructure offered by banks. In addition to the many components of this security, the CVV2/CVC2 code is also used on our site as a precaution against shopping with stolen card or card information. You can also use the 3D Secure option if you wish.
Where can I see the installment options for credit cards?
We have installment options for our contracted credit cards on the "Payment Page" that will open when you place your order. After you enter your card information in the payment step, the installment options that can be applied will also appear on the screen.
Is VAT included in the prices of the products I buy?
kip.com.tr VAT is included in the price of every product sold on
